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Terms of use

Terms of use

All about our terms of

1. Definitions

General Data Protection Regulation (GDPR)

SyncVR Medical:

  • Deutschland: SyncVR Medical DE GmbH – Friedrichstr. 114A, 10117, Berlin, Germany
  • Niederlande: SyncVR Medical NL B.V. – Padualaan 8, 3584CH, Utrecht, The Netherlands
  • Dänemark: SyncVR Medical DK ApS, Studsgaardsgade 47, 5. Th, DK-2100 København
  • Großbritannien: SyncVR Medical UK Ltd. – 27 Old Gloucester Street, London, England, WC1N 3AX

Products: The software Apps and Platform of SyncVR Medical, for which these Terms of Use Product (see functionality and specifications of the Apps and Platform at.

User: Patient or healthcare professional with the intent of using the a Product from SyncVR Medical

User Account: The account which the User registers under the Product’s Terms of Use, i.e. these terms of use.

Information: Data, images, video and audio files, and other content the User shares via the Product. (Audio and video) communications that take place via the Product.

Parties: The User and SyncVR Medical combined, each individually being a ‘Party’.

Healthcare Provider: The healthcare organization Party providing the Product to the User

2. Use of the App(s) or Platform(s)

2.1 SyncVR Medical provides an Extended Reality (XR) Platform for providing Extended Reality (XR) software programs to improve healthcare.

2.2 Once registered, a User receives a non-exclusive, non-sub licensable and non-transferable license to use the Product. This means that the User cannot become the owner of SyncVR Medical Products. Similarly, no Intellectual Property can be transferred. Users are therefore forbidden to share SyncVR Medical’s Products (part or whole), in which the source code can be retrieved via reverse engineering, decompilation, or any other techniques.

2.3 As the Product(s) are used in consultation with Third Party health care services, it is essential that the User of the Product is truly the entitled person. The User may only use the Product for the purpose of which it has been developed, and only for personal use.

2.4 To allow the Product to work correctly, the following is needed: a VR headset. The User is solely responsible for the internet connection, devices and/or measuring Product, and its correct usage.

2.5 SyncVR Medical and the User are able to stop using the Product or withdraw the license to use the Product at any time and without reason. If SyncVR Medical takes this action, the User will be informed by email. SyncVR Medical is not responsible for the consequences of blocking and/or limiting the access to the Product and/or its outer operations and/or the User account, unless compulsory law determines otherwise.

2.6 The software licenses provided by SyncVR Medical via its platform shall be subject to automatic renewal unless otherwise specified by either party in writing prior to the expiration date.

3. What does/doesn’t SyncVR Medical provide when using the Products?

3.1 SyncVR Medical stands committed to optimising both the App/Platform’s availability and accessibility. SyncVR Medical thereby strives to ensure maximum availability, but nevertheless, cannot guarantee the User unimpeded access to the Product or undisturbed and uninterrupted use, for example, during maintenance or the installation of updates, which can occur regularly and at SyncVR Medical’s discretion. In the case of maintenance work, during which the Product is temporarily unavailable, SyncVR Medical will inform the User beforehand, if possible.

3.2 SyncVR Medical cannot guarantee that the Product, or any part thereof, will work without interruption, errors or defects, or that all such errors and defects can and will be improved.

3.3 SyncVR Medical is not responsible for the (undisturbed) functioning of telecommunication connections (for example, the User’s Internet connection).

3.4 SyncVR Medical is completely committed to ensuring the Product is protected by state-of-the-art security encryption. The User should also take responsibility in securing their personal devices and software sufficiently.

4. Personal data

4.1 When using the Product, (personal) data may be stored and processed by SyncVR Medical.

4.2 SyncVR Medical has, at all times, the right to use Information on an aggregated level (anonymously) in the context of improving the SyncVR Medical Product and her services.

5. Liability of SyncVR Medical

5.1 SyncVR Medical is not liable for damages or costs that arise from the abuse of, or unauthorised access to, the Product and the User’s Information, for example, through the theft of a device.

5.2 SyncVR Medical is not liable nor responsible for the Information and/or data, nor the accuracy of said Information and/or data that is entered, stored, processed, converted and/or communicated by using the Product by the User or Third Parties.

5.3 SyncVR Medical is not responsible for improper use of the Product by the User or Third Party, including, but not limited to, the improper and/or incomplete instalment of the Product.

5.4 SyncVR Medical is not liable for damages and/or injury caused by, or in connection with, use of the Product by the User.

5.5 The User indemnifies SyncVR Medical for all possible claims from Third Parties due to the use of the Product.

6. Other provisions

6.1 SyncVR Medical is entitled to submit the rights and obligations of the Terms of Use to Third Parties.

6.2 If a condition of the Terms of Use is deemed void, or is rescinded, the validity of other conditions will remain, without prejudice.

6.3 The use of the Product and the Terms of Use adhere to Dutch law, unless compulsory law determines otherwise.

6.4 The court of The Netherlands, has sole jurisdiction over any dispute relating to these Terms of Use and use of the Product, unless compulsory law determines otherwise.